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Welcome to the New SendSquared Documentation

· 4 min read
SendSquared Team
SendSquared Team
SendSquared Support Team

We're thrilled to introduce our newly redesigned SendSquared documentation site! This comprehensive resource hub has been built from the ground up to provide you with better navigation, enhanced search capabilities, and complete coverage of all SendSquared features.

🎉 What's New​

Our new documentation site features:

  • Enhanced Search: Quickly find what you need with our powerful search functionality
  • Mobile-Friendly Design: Access documentation on any device
  • Organized Categories: Logical grouping of features and workflows
  • Rich Media Support: Screenshots, videos, and interactive examples
  • SEO Optimized: Better discoverability through search engines

📚 Documentation Sections​

Core Platform Features​

Advanced Features​

  • Call Center - Integrated voice system with queue management and recordings
  • Segments - Dynamic audience targeting and grouping
  • Salesrooms - Digital sales presentations and proforma invoicing
  • Website Forms - Integration with popular form builders
  • WiFi Management - Guest WiFi setup and analytics

🎯 Understanding SendSquared Paradigms​

At SendSquared, we've built our platform around key paradigms that make property management more efficient:

1. Unified Communications​

All guest touchpoints - email, SMS, voice, and chat - flow through a single inbox. This paradigm ensures nothing falls through the cracks and provides complete context for every interaction.

2. Condition-Based Automation​

Our automation engine uses sophisticated condition references to trigger actions based on:

  • Guest behavior patterns
  • Booking statuses
  • Time-based triggers
  • Property-specific rules
  • Custom field values

Learn more about automation conditions →

3. Data-Driven Segmentation​

The segment model allows dynamic grouping based on:

  • Booking history
  • Communication preferences
  • Geographic location
  • Custom attributes
  • Behavioral patterns

4. Token-Based Personalization​

Our comprehensive token system enables deep personalization across all communications with references to:

  • Guest information
  • Booking details
  • Property data
  • Dynamic calculations
  • Custom fields

🔧 Platform Administration​

For administrators and managers, we've created dedicated resources:

🚀 Getting Started Resources​

New to SendSquared? Start here:

  1. Platform Introduction - First-time setup and navigation
  2. Import Your Contacts - Bring your existing database
  3. Set Up Automations - Create your first workflows
  4. Configure Call Routing - Set up phone system

💡 Pro Tips​

  • Use the search bar (press / to focus) to quickly find any topic
  • Each documentation page includes related articles at the bottom
  • Code examples and API references include copy buttons for easy implementation
  • Video tutorials are embedded throughout for visual learners

🆘 Need Help?​

  • Documentation: You're already here! Use the search or browse by category
  • Email Support: support@sendsquared.com
  • In-App Help: Click the help icon in your SendSquared dashboard
  • Troubleshooting Guide: Common issues and solutions

🔄 Continuous Improvements​

We're committed to keeping our documentation current and comprehensive. This site is updated regularly with:

  • New feature documentation
  • Enhanced examples and use cases
  • Video tutorials and walkthroughs
  • Community-requested clarifications

Stay tuned for regular updates on documentation changes and platform improvements.

Welcome to the SendSquared family! We're excited to support your property management journey with our comprehensive platform and documentation. Explore, learn, and don't hesitate to reach out if you need assistance.

Happy hosting! 🏡✨

The SendSquared Team