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Access Control List (ACL) Permissions

This reference guide provides a comprehensive overview of all available permissions in SendSquared. These permissions control what actions users can perform within the system.

Permission Groups​

Permissions are organized into five main groups to make management easier:

Communication Permissions​

These permissions control the ability to send various types of messages:

  • send_email - Send Email messages
  • send_sms - Send SMS text messages
  • send_campaign - Send marketing campaigns
  • send_whatsapp - Send WhatsApp messages
  • send_airbnb - Send Airbnb messages

Agent Permissions​

These permissions control agent capabilities and call center features:

  • is_agent - Basic agent access
  • is_mobile_agent - Mobile agent capabilities
  • is_agent_admin - Agent administrator privileges
  • make_calls - Make outbound calls
  • receive_calls - Receive inbound calls
  • assign_lead - Assign leads to agents
  • edit_closed_lead - Edit leads after they're closed
  • edit_queues - Edit call queue settings
  • edit_menus - Edit IVR menu settings

Inbox Management​

These permissions control access to various inbox channels and management capabilities:

Email Permissions​

  • view_email - View emails in inbox
  • view_others_email - View emails assigned to other users
  • assign_email - Assign emails to yourself
  • assign_others_email - Assign emails to other users
  • reassign_email - Reassign emails between users
  • delete_email - Delete emails

SMS Permissions​

  • assign_sms - Assign SMS to yourself
  • assign_others_sms - Assign SMS to other users
  • reassign_sms - Reassign SMS between users
  • priority_sms - Change SMS priority levels
  • complete_all_sms - Mark all SMS as complete

Airbnb Permissions​

  • view_airbnb - View Airbnb messages
  • assign_airbnb - Assign Airbnb messages to yourself
  • assign_others_airbnb - Assign Airbnb messages to other users
  • reassign_airbnb - Reassign Airbnb messages between users
  • complete_all_airbnb - Mark all Airbnb messages as complete

WhatsApp Permissions​

  • view_whatsapp - View WhatsApp messages
  • assign_whatsapp - Assign WhatsApp messages to yourself
  • assign_others_whatsapp - Assign WhatsApp messages to other users
  • reassign_whatsapp - Reassign WhatsApp messages between users
  • complete_all_whatsapp - Mark all WhatsApp messages as complete

Voicemail Permissions​

  • view_voicemail - View voicemails
  • view_others_vm - View voicemails assigned to other users
  • assign_voicemail - Assign voicemails to yourself
  • assign_others_vm - Assign voicemails to other users
  • reassign_voicemail - Reassign voicemails between users

Task Permissions​

  • view_task - View tasks
  • assign_task - Assign tasks to yourself
  • assign_others_task - Assign tasks to other users
  • reassign_task - Reassign tasks between users

System Management​

These permissions control administrative and system-level features:

  • add_users - Add new users to the system
  • edit_templates - Edit message templates
  • edit_automations - Edit automation workflows
  • merge_contacts - Merge duplicate contacts
  • guidebook_edit - Edit guidebooks (if guidebook feature is enabled)
  • delete_recording - Delete call recordings
  • delete_voicemail - Delete voicemails
  • edit_custom_fields - Edit custom field definitions
  • delete_custom_fields - Delete custom field definitions

Verification Permissions​

These permissions control guest verification features (if verification feature is enabled):

  • verification_view - View verification status
  • verification_agent_upload - Upload verification documents as an agent
  • verification_complete - Mark verifications as complete
  • verification_delete - Remove verification status
  • verification_delete_images - Delete verification images

Managing Permissions​

When creating or editing user accounts, you can:

  1. Select All - Grant all available permissions
  2. Deselect All - Remove all permissions
  3. Select by Group - Toggle all permissions within a specific group
  4. Individual Selection - Choose specific permissions as needed

Best Practices​

  • Start with minimal permissions and add as needed
  • Use permission groups to quickly assign related capabilities
  • Regularly review user permissions to ensure they match current roles
  • Consider creating user templates for common permission combinations
  • Document any custom permission schemes used in your organization