7 docs tagged with "agents"

Run comprehensive reports on email campaigns, call center performance, SMS activity, leads, and agent productivity with customizable date ranges and filters.

Learn about advanced features of the SendSquared voice system including leads, call logs, and voicemail management

View and monitor system events including triggers, connectors, agents, and actions with filtering and pagination support.

Comprehensive multi-page PDF report covering 12 months of key business metrics including revenue, bookings, call center performance, lead conversions, and agent productivity.

Agent-level compliance report tracking lead data quality including missing contact information, follow-up adherence, source attribution, and lost reason documentation.

Learn how to configure call queues for routing incoming calls to agents

Learn how to configure new agents in the SendSquared voice system