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Event System

The Event System provides a centralized view of system activities including triggers, connectors, agents, and actions. Access the event viewer to monitor, filter, and analyze various system events.

Overview​

The Event System helps you:

  • Monitor trigger executions and their results
  • Track connector activities and sync operations
  • View agent activities and user actions
  • Debug system operations and errors
  • Filter events by type, date, and user

Accessing the Event Viewer​

Navigate to Global Settings > Event Log Viewer to access the event monitoring system.

Event Types​

The system tracks four main types of events:

Triggers​

Monitor automation trigger events including:

  • Trigger execution details
  • Associated trigger task IDs
  • Contact relationships
  • Execution messages
  • Timestamps

Connectors​

Track integration and connector activities:

  • Connector job executions
  • Success/failure status
  • Error messages
  • Job results (expandable details)
  • Execution timestamps

Agents​

Monitor call center agent activities:

  • Agent actions by user
  • Date range filtering
  • User-specific filtering
  • Activity timestamps

Actions​

Track system and user actions:

  • Action execution logs
  • System operations
  • User-initiated actions
  • Timestamp tracking

Filtering Options​

Event Type Filter​

Use the dropdown selector to switch between:

  • Triggers
  • Connectors
  • Agents
  • Actions

Date Range Filter​

Available for Agents and Connectors only:

  • Select start and end dates
  • Pre-defined ranges:
    • This month
    • This year
    • Past year
  • Custom date selection
  • Excludes future dates

User Filter​

Available for Agents only:

  • Select specific user from dropdown
  • Filter agent activities by user
  • View individual user actions

Event Tables​

Trigger Event Table​

Displays:

  • ID: Event identifier
  • Date: Creation timestamp
  • Trigger Task: Associated task ID
  • Trigger: Trigger ID
  • Contact: Linked contact (clickable to view profile)
  • Message: Event message or description

Connector Event Table​

Shows:

  • Expandable Row: Click to view detailed job results
  • ID: Event identifier
  • Date: Creation timestamp
  • Detail: Error message or result summary
  • Success: Success status indicator

Agent Event Table​

Includes:

  • ID: Event identifier
  • Date: Creation timestamp
  • User: Associated user (when filtered)
  • Additional agent-specific data

Action Event Table​

Contains:

  • ID: Event identifier
  • Date: Creation timestamp
  • Action-specific details

Pagination​

Navigate through large event lists using:

  • Page size selector: 10, 25, 50, or 100 items per page
  • Previous/Next page navigation
  • Current page indicator
  • Total event count display (up to 10,000+)

Event Details​

Expandable Rows​

Connector events feature expandable rows to view:

  • Detailed job results
  • Execution summaries
  • Additional metadata

In trigger events, click contact names to:

  • Navigate directly to contact profile
  • View contact details
  • Access related information

Best Practices​

Regular Monitoring​

  • Check event logs regularly for errors
  • Monitor trigger executions for failures
  • Review connector sync status
  • Track agent activities

Troubleshooting​

  • Use date filters to isolate issues
  • Check error messages in connector events
  • Verify trigger executions for automation issues
  • Review user-specific actions for agents

Performance Considerations​

  • Use specific date ranges to reduce load
  • Filter by event type for focused analysis
  • Adjust page size based on needs
  • Export data for detailed analysis if needed

Common Use Cases​

Debugging Automations​

  1. Select "Triggers" from event type
  2. Look for failed executions
  3. Check associated contacts and messages
  4. Verify trigger configuration

Monitoring Integrations​

  1. Select "Connectors" from event type
  2. Use date filter for specific timeframe
  3. Check success/failure status
  4. Expand rows for detailed results

Tracking User Activities​

  1. Select "Agents" from event type
  2. Choose specific user from filter
  3. Set appropriate date range
  4. Review agent actions

System Auditing​

  1. Review action events for system changes
  2. Check timestamps for activity patterns
  3. Monitor for unusual activities
  4. Document findings for compliance

Limitations​

  • Maximum 10,000+ events displayed
  • Date filtering only available for Agents and Connectors
  • User filtering only available for Agents
  • No export functionality in current version
  • Real-time updates require manual refresh