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Validating Individual Emails

In SendSquared, you can have multiple sending email addresses for different purposes. This guide explains how to add and validate email addresses to ensure your emails can be sent successfully.

Understanding Email Validation​

Email validation is an essential step that:

  • Verifies you own the email address
  • Improves deliverability of your emails
  • Reduces the chance of your emails being marked as spam
  • Allows you to use multiple sending addresses for different purposes

Accessing Email Settings​

To begin adding and validating email addresses:

  1. Click on the profile icon in the upper right corner
  2. Select Global Settings from the dropdown menu
  3. Click on Email Settings

Adding a New Email Address​

Once you're in the Email Settings section:

  1. Click the Add Email button

  2. Fill out the following information:

    • Email Address: The email address you want to use for sending
    • Display Name: The name recipients will see in their inbox (e.g., "Company Support" or "Reservation Team")
    • Primary Email: Toggle this on if this will be your most commonly used sending address

  3. Click Add Email to submit

Validating Your Email Address​

After adding your email address, you'll need to validate it:

  1. Check the inbox of the email address you just added
  2. Look for an email from SendSquared with validation instructions
    • If you don't see it, check your spam or junk folder
  3. Open the email and click on the validation link provided
  4. The link will open in your browser and confirm the validation

Verifying Validation Status​

To confirm your email has been properly validated:

  1. After clicking the validation link, perform a hard refresh of your browser:
    • Windows/Linux: Press Ctrl + F5
    • Mac: Press Command + Shift + R
  2. Navigate back to Global Settings → Email Settings if needed
  3. Look for a verified timestamp next to the email address
  4. The verified timestamp indicates the email is now ready to use for sending

Managing Multiple Email Addresses​

SendSquared allows you to manage multiple sending addresses for different purposes:

Setting a Primary Address​

  • The primary email address will be selected by default when sending emails
  • Only one address can be set as primary
  • You can change your primary address at any time

Use Cases for Multiple Addresses​

Troubleshooting Validation Issues​

Validation Email Not Received​

If you don't receive the validation email:

  1. Check your spam/junk folders
  2. Verify you entered the correct email address
  3. Try adding the email address again
  4. Add noreply@sendsquared.com to your safe senders list

If the validation link has expired:

  1. Return to Global Settings → Email Settings
  2. Delete the unvalidated email address
  3. Add the email address again
  4. A new validation email will be sent

If your email remains unverified after clicking the validation link:

  1. Perform a hard refresh of your browser
  2. Clear your browser cache
  3. Log out and log back into SendSquared
  4. Check if the email shows as verified now

Best Practices for Email Validation​

Use Professional Email Addresses​

  • Use email addresses that match your domain (e.g., name@yourcompany.com)
  • Avoid free email services for business communications
  • Consider creating specific addresses for different departments

Display Name Guidelines​

  • Use clear, recognizable display names
  • Include your company name for better recognition
  • Be consistent with your branding

Email Management​

  • Regularly review your validated emails
  • Remove any outdated or unused email addresses
  • Ensure access to all validated email inboxes is maintained

Next Steps​

After validating your email addresses:

  1. Create email templates
  2. Set up email automations
  3. Configure email campaigns