📄️ Analytics & Reports
Run comprehensive reports on email campaigns, call center performance, SMS activity, leads, and agent productivity with customizable date ranges and filters.
📄️ Email Response Duration
Track average email response times by agent, including overall response times and business hours analysis.
📄️ SMS Response Duration
Track average SMS response times by agent, including overall response times and business hours analysis.
📄️ Call Inbound Source Totals
Track inbound call volume and lead conversion by phone number and lead source.
📄️ Call Type
View call counts and total duration grouped by call result type and agent.
📄️ Call Stats
View granular call-level data including segments, duration, billing, and call details.
📄️ Call Volume By Day
Daily breakdown of call volume including inbound, outbound, queue, and answer metrics.
📄️ Call Volume By Hour
Hourly breakdown of call volume including inbound, outbound, queue, and answer metrics.
📄️ Call Volume Stats
High-level call volume metrics grouped by brand, including inbound, outbound, queue, and answer statistics.
📄️ SMS Volume Stats
Overall SMS messaging volume including message counts, segment counts, and breakdowns by direction and source.
📄️ SMS Volume Stats By Day
Daily breakdown of SMS messaging volume including message counts, segment counts, and direction breakdowns.
📄️ SMS Volume Stats By Hour
Hourly breakdown of SMS messaging volume including message counts, segment counts, and direction breakdowns.
📄️ Executive Summary Report
Comprehensive multi-page PDF report covering 12 months of key business metrics including revenue, bookings, call center performance, lead conversions, and agent productivity.
📄️ Lead Compliance Report
Agent-level compliance report tracking lead data quality including missing contact information, follow-up adherence, source attribution, and lost reason documentation.