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Call Stats Report

The Call Stats report provides granular, call-level data for every call in the selected date range. Each row represents a single call with its full details including segments, duration, billing, routing information, and status.

Call Stats Report

Report Columns​

ColumnDescription
CallIdUnique identifier for the call
SegmentsNumber of call segments (e.g., transfers create additional segments)
SecondsTotal duration of all segments combined, in seconds
Billed SecTotal billed seconds, rounded up to the nearest 60-second increment per segment
DurationCall duration displayed in HH:MM:SS format
ToThe destination phone number
FromThe originating phone number
Call DateTimestamp when the call was created
StatusThe call status (e.g., completed, failed)

How the Numbers Are Computed​

Segments​

Each call can have one or more segments. A segment is created each time the call is connected to a new party (e.g., the initial connection is one segment, a transfer creates a second segment). The Segments column shows the count of segments for that call.

Seconds​

The sum of all segment durations for the call. If a call has 2 segments of 30 seconds each, the total seconds would be 60.

Billed Sec​

Billed seconds are calculated per segment. Each segment is billed for every started minute — any partial minute counts as a full minute, and there is always a minimum of 60 seconds billed per segment. The formula used is floor(duration / 60) * 60 + 60. For example:

  • A 37-second segment (under 1 minute) is billed as 60 seconds
  • A 54-second segment (under 1 minute) is billed as 60 seconds
  • A 126-second segment (2 minutes 6 seconds) is billed as 180 seconds (3 minutes)

The Billed Sec column shows the sum of billed seconds across all segments of the call.

Duration​

The maximum segment duration for the call, displayed in HH:MM:SS format. This represents the longest single segment rather than the total of all segments.

Status​

The call status as reported by the telephony system. Common values include:

  • completed: The call connected and ended normally
  • failed: The call did not connect

Totals Row​

The Totals row at the bottom sums Seconds, Billed Sec, and Duration across all calls.

Report Filters​

Date Range​

  • From/To: Select the date range for calls to analyze
  • Example: Jan-01-2026 to Jan-31-2026

Understanding the Results​

Example Row​

CallIdSegmentsSecondsBilled SecDurationToFromCall DateStatus
1114320112618000:02:06(855) 340-7363(360) 686-5070Jan 5, 2026 1:54 PMcompleted

This shows:

  • Call 1114320 had 1 segment lasting 126 seconds (2 minutes 6 seconds)
  • It was billed at 180 seconds (rounded up to the next minute increment)
  • The call was from (360) 686-5070 to (855) 340-7363
  • It was completed successfully on Jan 5, 2026

Multi-Segment Calls​

When a call has multiple segments (e.g., a transfer), the Segments column will be greater than 1, and the Billed Sec will reflect the per-segment rounding. For example, a call with 2 segments of 16 seconds each would show Seconds=16 but Billed Sec=120 (60 per segment).

Use Cases​

Cost Analysis​

  • Calculate telephony costs using the Billed Sec column
  • Identify calls with high segment counts that increase billing
  • Compare actual duration vs billed duration

Call Investigation​

  • Look up specific calls by CallId
  • Review call routing (To/From numbers)
  • Identify failed calls and their patterns

Quality Assurance​

  • Review call durations for unusually short or long calls
  • Identify calls with multiple transfers (high segment counts)
  • Track call completion rates
  • Call Type: Calls grouped by result type and agent
  • Call Volume By Day: Daily call volume trends
  • Call Volume Stats: High-level call volume metrics