15 docs tagged with "reports"

Run comprehensive reports on email campaigns, call center performance, SMS activity, leads, and agent productivity with customizable date ranges and filters.

Track inbound call volume and lead conversion by phone number and lead source.

View granular call-level data including segments, duration, billing, and call details.

View call counts and total duration grouped by call result type and agent.

Daily breakdown of call volume including inbound, outbound, queue, and answer metrics.

Hourly breakdown of call volume including inbound, outbound, queue, and answer metrics.

High-level call volume metrics grouped by brand, including inbound, outbound, queue, and answer statistics.

Track average email response times by agent, including overall response times and business hours analysis.

Comprehensive multi-page PDF report covering 12 months of key business metrics including revenue, bookings, call center performance, lead conversions, and agent productivity.

Export contact data via CSV downloads or Custom API for analysis, reporting, backup, and integration with external systems.

Agent-level compliance report tracking lead data quality including missing contact information, follow-up adherence, source attribution, and lost reason documentation.

Track average SMS response times by agent, including overall response times and business hours analysis.

Overall SMS messaging volume including message counts, segment counts, and breakdowns by direction and source.

Daily breakdown of SMS messaging volume including message counts, segment counts, and direction breakdowns.

Hourly breakdown of SMS messaging volume including message counts, segment counts, and direction breakdowns.