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Excluding Contacts from Communications

This guide explains how to exclude individual contacts from receiving automated communications in SendSquared, including emails and SMS messages.

Overview​

Sometimes you may need to prevent a specific contact from receiving any further Emails or SMS messages. SendSquared provides an easy way to disable both email and SMS communications for individual contacts.

How to Exclude a Contact​

Finding the Toggle Settings​

  1. Navigate to the contact you want to exclude

  2. Look for Send Settings on the right-hand side of the contact page

Disabling Email Communications​

  1. In the Send Settings section, you'll find the Send Email toggle

  2. Click the toggle to disable emails for this contact

The contact will no longer receive any automatic, manual or marketing emails.

Disabling SMS Communications​

  1. Just below the email toggle, you'll find the Send SMS toggle

  2. Click the toggle to disable SMS for this contact

The contact will no longer receive any automated text messages

How It Works​

  • These toggles control whether messages (automations, campaigns, etc.) are sent to the contact
  • The settings are specific to each individual contact
  • You can toggle them on/off at any time
  • When disabled, the contact won't receive any automated messages of that type

Important Notes​

  • Toggling off communications affects all messages
  • Manual sends will not be possible
  • Changes take effect immediately
  • You can re-enable communications at any time by toggling them back on

Use Cases​

Common situations where you might exclude a contact:

  • A guest has requested no further communications
  • Duplicate contacts that shouldn't receive messages
  • Contacts who have complained about message frequency
  • Do not rent, or other means for blocking a contact

Visual Reference​

The Send Settings toggles appear on the right side of the contact page, with the email toggle above the SMS toggle. Simply click each toggle to enable or disable that communication channel for the specific contact.

Contact Send Settings