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Hard Refreshing and Flushing the Cache

Browser Support

SendSquared only supports Google Chrome. Other browsers (Firefox, Edge, Safari) are not supported and may cause unexpected behavior.

If you're experiencing display issues, seeing outdated information, or encountering unexpected behavior in SendSquared, performing a hard refresh and flushing your browser cache can often resolve these issues.

When to Use This Procedure​

You may need to hard refresh and flush the cache when:

  • New features aren't appearing
  • Page elements look broken or misaligned
  • You're seeing outdated information
  • SendSquared is behaving unexpectedly
  • You've been instructed by support to clear your cache

Step-by-Step Instructions for Chrome​

Follow these steps to perform a hard refresh and flush the browser cache while using Google Chrome:

  1. Access SendSquared

    • Open Chrome and navigate to sendsquared.com
    • Log in to your account
    • Ensure you can see the dashboard

  2. Open Developer Tools

    • Right-click on any empty space on the page
    • Select Inspect from the context menu

  3. Access Network Settings

    • In the developer tools panel that opens, click the Network tab
    • Look for the Disable Cache checkbox and check it

  4. Perform First Hard Reload

    • With the Network panel still open, press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
    • This performs a hard reload that bypasses the cache
    • Wait for the page to completely reload

  5. Log Out

    • After the page has reloaded, log out of SendSquared

  6. Perform Second Hard Reload

    • While viewing the SendSquared login page and with the Network panel still open
    • Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) again
    • Wait for the login page to completely reload

  7. Log Back In

    • Enter your credentials and log back into SendSquared
    • Wait for the dashboard to load

  8. Re-enable Cache

    • Once logged back in, uncheck the Disable Cache checkbox in the Network panel

  9. Close Developer Tools

    • Close the inspect pane by clicking the X in the corner or pressing F12

  10. Resume Normal Use

    • You can now use SendSquared as normal
    • The issues you were experiencing should be resolved

Browser Support Notice​

SendSquared only supports Google Chrome. If you're using Firefox, Edge, Safari, or any other browser, please switch to Chrome for the best experience and to avoid compatibility issues.

Troubleshooting​

If you still experience issues after performing these steps:

  1. Try clearing your browser cache completely:

    • Chrome: Settings > Privacy and Security > Clear browsing data
    • Select "Cached images and files" and click "Clear data"

  2. Ensure you're using Google Chrome (the only supported browser)

  3. If problems persist, contact SendSquared support for further assistance.