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Hard Refreshing and Flushing the Cache

If you're experiencing display issues, seeing outdated information, or encountering unexpected behavior in SendSquared, performing a hard refresh and flushing your browser cache can often resolve these issues.

When to Use This Procedure​

You may need to hard refresh and flush the cache when:

  • New features aren't appearing
  • Page elements look broken or misaligned
  • You're seeing outdated information
  • SendSquared is behaving unexpectedly
  • You've been instructed by support to clear your cache

Step-by-Step Instructions for Chrome​

Follow these steps to perform a hard refresh and flush the browser cache while using Google Chrome:

  1. Access SendSquared

    • Open Chrome and navigate to sendsquared.com
    • Log in to your account
    • Ensure you can see the dashboard

  2. Open Developer Tools

    • Right-click on any empty space on the page
    • Select Inspect from the context menu

  3. Access Network Settings

    • In the developer tools panel that opens, click the Network tab
    • Look for the Disable Cache checkbox and check it

  4. Perform First Hard Reload

    • With the Network panel still open, press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
    • This performs a hard reload that bypasses the cache
    • Wait for the page to completely reload

  5. Log Out

    • After the page has reloaded, log out of SendSquared

  6. Perform Second Hard Reload

    • While viewing the SendSquared login page and with the Network panel still open
    • Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) again
    • Wait for the login page to completely reload

  7. Log Back In

    • Enter your credentials and log back into SendSquared
    • Wait for the dashboard to load

  8. Re-enable Cache

    • Once logged back in, uncheck the Disable Cache checkbox in the Network panel

  9. Close Developer Tools

    • Close the inspect pane by clicking the X in the corner or pressing F12

  10. Resume Normal Use

    • You can now use SendSquared as normal
    • The issues you were experiencing should be resolved

For Other Browsers​

While the instructions above are specific to Chrome, similar steps can be followed in other browsers:

Firefox​

  • Press F12 to open Developer Tools
  • Click on the Network tab
  • Check Disable Cache
  • Use Ctrl + Shift + R for hard reload

Edge​

  • Press F12 to open Developer Tools
  • Click on the Network tab
  • Check Disable cache
  • Use Ctrl + Shift + R for hard reload

Safari​

  • Enable Developer Menu from Preferences > Advanced
  • Open Developer Tools
  • From the Develop menu, select Show Network Inspector
  • Check Disable Caches
  • Use Cmd + Option + R for hard reload

Troubleshooting​

If you still experience issues after performing these steps:

  1. Try clearing your browser cache completely:

    • Chrome: Settings > Privacy and Security > Clear browsing data
    • Select "Cached images and files" and click "Clear data"

  2. Ensure you're using a supported browser:

    • Chrome (recommended)
    • Firefox
    • Edge
    • Safari

  3. If problems persist, contact SendSquared support for further assistance.