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Checking System Status

If you're experiencing issues with SendSquared, it's a good idea to check our system status page to see if any services are experiencing downtime or maintenance.

About the SendSquared Status Page​

The SendSquared Status Page provides real-time information about the operational status of all SendSquared services. It's an essential resource for:

  • Determining if issues you're experiencing are related to system-wide outages
  • Checking on scheduled maintenance periods
  • Monitoring service uptime and reliability
  • Staying informed about resolved incidents

How to Access the Status Page​

You can access the SendSquared Status Page in two ways:

  1. Direct URL:

  2. From Your Account:

    • Log in to your SendSquared account
    • Click on the "Help" or "Support" menu
    • Select "System Status"

Understanding the Status Page​

The Status Page displays the following information:

Current Status Overview​

At the top of the page, you'll see an overall status indicator:

  • All services are online (with a green check) - Everything is functioning normally
  • Some services are experiencing issues (with an amber warning) - Partial outage
  • Major outage in progress (with a red alert) - Significant service disruption

Last Updated Timestamp​

The page shows when the status information was last updated, typically in your local time zone.

Service-Specific Status​

The page lists individual SendSquared services with their current operational status:

  • SendSquared Main Service Entity - Core platform functionality
  • SendSquared SMTP Service - Email delivery systems
  • SendSquared Guidebooks - Documentation and guides

Each service shows:

  • An operational status indicator (green dot for operational)
  • Historical uptime performance over the past 90 days
  • Current uptime percentage (e.g., 100.000%)

Previous Incidents​

You can access information about past incidents by clicking on the "Previous incidents" tab. This provides a history of:

  • Past outages or degraded performance
  • Maintenance periods
  • Incident resolutions

What to Do During an Outage​

If the Status Page indicates an outage or service degradation:

  1. Check for updates - The status page will be updated with new information as it becomes available
  2. Avoid repeated login attempts - This can slow recovery time
  3. Pause critical operations - Wait until services are restored before attempting important tasks
  4. Check back later - Most issues are resolved quickly

Setting Up Status Notifications​

You can subscribe to receive automatic notifications about system status:

  1. Visit the Status Page at status.sendsquared.com
  2. Look for a "Subscribe to Updates" or similar option
  3. Enter your email address or phone number for SMS updates
  4. Select which types of notifications you want to receive
  5. Confirm your subscription

This ensures you'll be promptly notified about any service disruptions or maintenance periods.

Reporting Issues Not Listed on the Status Page​

If you're experiencing problems that aren't reflected on the Status Page:

  1. Perform basic troubleshooting first
  2. Contact Support with details about the issue
  3. Include information about what you've already tried

Remember that some issues might be specific to your account or setup rather than system-wide.