Mobile Inbox

The mobile inbox gives you access to all guest communications across SMS, email, and WhatsApp channels. Respond to messages, assign conversations, and stay on top of guest inquiries from anywhere.

Accessing the Inbox

Tap the Messages icon in the bottom navigation bar to view your inbox.

Messages List

The inbox header shows the total conversation count and active count (e.g., "100 conversations · 33 active").

Each conversation in the list displays:

Element	Description
Avatar	Contact initials with colored background
Contact name	Name of the guest or contact
Message preview	First line of the latest message
Timestamp	Date and time of the last message
Assignment badge	Assigned agent or unassigned tag

Swipe Actions

Swipe left on any conversation to reveal quick actions:

• Complete (green) - Mark the conversation as resolved
• Assign (blue) - Assign to yourself or a team member

Compose Button

Tap the Compose button in the bottom-right corner to create a new message.

Channel Tabs

The inbox is organized by communication channel:

• SMS - Text message conversations
• Email - Email threads
• WhatsApp - WhatsApp Business messages

Tap a channel tab to filter conversations by that type.

Viewing a Conversation

Tap a conversation to open the full message thread. The conversation view shows:

Element	Description
Contact name	Displayed in the header with a back button
Contact phone	The contact's phone number
From number	The sending number (selectable via dropdown)
Inbound messages	Left-aligned with light background
Outbound messages	Right-aligned with dark background
Timestamps	Date and time for each message
Agent attribution	Which team member sent each message
Delivery checkmarks	Green checkmarks confirm delivery
Contact icon	Tap to open the contact profile

Message Input

At the bottom of the conversation:

• Camera icon - Attach a photo or media
• Text field - Type your message ("Write here...")
• Quick reply icon - Insert a pre-written response
• Send button - Send the message
• Character counter - Shows chars and segment count (e.g., "0 chars / 0 segments")

Composing a New Message

Tap Compose to open the New Message screen:

1. From - Select the sending number from the dropdown (e.g., "Website - +1 (855) 340-7363")
2. To - Enter the recipient's phone number
3. Message body - Type your message in the text area
4. Character/Segment counter - Displays at the bottom (e.g., "0 chars / 0 Segments")

Header Actions

• X - Close without sending
• Quick reply icon - Open Quick Replies
• Send - Send the message

Using Quick Replies

Tap the quick reply icon to open the Quick Replies sheet:

1. Browse available templates
2. Each template shows its name and a preview of the message text
3. Templates can include [variable] placeholders that get filled in automatically
4. Select a template and tap Insert Quick Reply
5. Tap Cancel to close without inserting

See Content Blocks for more on managing quick reply templates.

Assigning Conversations

To assign a conversation to yourself or a team member:

1. Swipe left on a conversation and tap Assign, or
2. Open the conversation and tap the assignment icon
3. Select a team member from the list

Marking Complete

When a conversation is resolved:

1. Swipe left on a conversation and tap Complete, or
2. Open the conversation and tap Mark Complete
3. The conversation moves to the completed view

Filters

Use filters to find specific conversations:

• All - All conversations
• Unread - Conversations with unread messages
• Assigned to me - Your assigned conversations
• Unassigned - Conversations without an owner
• Completed - Resolved conversations

Related Resources

• Content Blocks - Setting up quick replies
• Notifications - Configure message alerts