7 docs tagged with "booking journey"

Send final reminders and last-minute check-in information 24 hours before arrival

Check in with guests during their stay to ensure satisfaction and address any issues

Welcome guests and confirm everything is in order within 24 hours of arrival

Request reviews, confirm property condition, and process final billing after checkout

Send detailed property information and check-in instructions 7 days before arrival

Send checkout instructions and key return information 2 days before departure

Send automated confirmation and initial information when a booking is made