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Post-Departure Automation

The Post-Departure automation handles the final aspects of a guest's stay, including review requests, security deposit processing, and final communications. This automation helps gather valuable feedback and ensure proper property closure.

Overview​

Purpose: Request reviews, confirm property condition, process security deposits, and maintain guest relationships.

Trigger: 24 hours after the guest's departure date.

Channels: Email (primarily) with optional SMS for urgent matters.

Setup Instructions​

  1. Navigate to Automations in your SendSquared dashboard
  2. Click + Create New Automation
  3. Select Post-Departure from the template library or start from scratch
  4. Configure the automation with the following nodes:

Step 1: Configure Trigger​

  1. Select the Hours After Departure Date trigger
  2. Set the value to 24 hours
  3. (Optional) Add filter conditions to exclude problematic stays

Step 2: Add Conditional Logic (Optional)​

  1. Add a Condition node to check for checkout completion
    • Condition: Reservation.CheckedOutAt is Not Null
    • Ensures message only sends after confirmed checkout

Step 3: Add Email Action​

  1. Add an Email action
  2. Create a post-departure template including:
    • Thank you message
    • Review request
    • Security deposit information
    • Future stay incentives

Step 4: Add Secondary Actions (Optional)​

  1. Internal Task: Create property inspection task for staff
  2. SMS Reminder: Send review request reminder after 3 days (if no response)
  3. Follow-up Email: Send personalized offer for future stays

Email Template Suggestions​

Your post-departure email should include:

  • Warm thank you for choosing your property
  • Request for review on preferred platforms (Airbnb, VRBO, Google, TripAdvisor)
  • Security deposit return timeline and process
  • Information about any additional charges (if applicable)
  • Offer for future stays (repeat guest discount)
  • Request for private feedback for improvements
  • Links to social media and newsletter subscription

Email Template Example​