Reservation Confirmation Automation

The Reservation Confirmation automation sends immediate acknowledgment and important details to guests after they make a booking. This automation establishes communication expectations and provides essential information for their stay.

Overview

Purpose: Confirm the reservation details, set communication expectations, and provide initial property information.

Trigger: Immediately when a new reservation is created.

Channels: Email (primary) with optional SMS confirmation.

Setup Instructions

1. Navigate to Automations in your SendSquared dashboard
2. Click + Create New Automation
3. Select Reservation Confirmation from the template library or start from scratch
4. Configure the automation with the following nodes:

Step 1: Configure Trigger

1. Select the Reservation Status Change trigger
2. Set the conditions:
   • From Status: None (null)
   • To Status: Confirmed
   • Filter: All new reservations

Step 2: Add Conditional Logic (Optional)

1. Add a Condition node for special handling
   • Condition: Reservation.IsInstantBook = true
   • This can trigger different messaging for instant vs. inquiry bookings

Step 3: Add Email Action

1. Add an Email action
2. Select or create a reservation confirmation template
3. Configure email settings:
   • From name: Your property/management company name
   • Subject: "Booking Confirmed: Your Stay at [Property Name]"
   • Content: Include reservation details, payment information, and next steps

Step 4: Add SMS Confirmation (Optional)

1. Add an SMS action
2. Create a brief confirmation message
3. Include direct contact information

Email Template Example