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Day Before Arrival Automation

The Day Before Arrival automation provides guests with final preparation reminders and time-sensitive information 24 hours before their scheduled arrival. This automation serves as a last touch point to ensure guests have everything they need for a smooth arrival.

Overview​

Purpose: Confirm arrival details, provide last-minute information, and offer final assistance before check-in.

Trigger: 24 hours before the guest's arrival date.

Channels: Email or SMS, with preference for SMS due to timing sensitivity.

Setup Instructions​

  1. Navigate to Automations in your SendSquared dashboard
  2. Click + Create New Automation
  3. Select Day Before Arrival from the template library or start from scratch
  4. Configure the automation with the following nodes:

Step 1: Configure Trigger​

  1. Select the Hours Before Arrival Date trigger
  2. Set the value to 24 hours
  3. (Optional) Add filter conditions to exclude canceled reservations

Step 2: Add Conditional Logic (Optional)​

  1. Add a Condition node to check reservation status
    • Condition: Reservation.CancelledAt is Null AND Reservation.Status is 'Confirmed'
    • Ensures automation only runs for valid, active reservations

Step 3: Add Communication Action​

  1. Add an SMS or Email action (SMS recommended for time-sensitive reminders)
  2. Create a concise reminder message with essential arrival information
  3. Configure messaging settings:
    • From name: Your property/company name
    • Content: Brief arrival reminder with key details and contact information

Step 4: Add Weather/Special Alerts (Optional)​

  1. Add conditional alerts for:
    • Severe weather warnings
    • Local events affecting traffic/parking
    • Last-minute property condition updates

SMS Template Example​