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Post-Arrival Automation

The Post-Arrival automation ensures guests have successfully checked in and can address any immediate concerns. This automation helps identify and resolve issues early in the stay while guests are most excited about providing feedback.

Overview​

Purpose: Confirm successful check-in, address immediate issues, and welcome guests to the property.

Trigger: 24 hours after the guest's arrival date.

Channels: SMS or Email, with optional SMS for urgent matters.

Setup Instructions​

  1. Navigate to Automations in your SendSquared dashboard
  2. Click + Create New Automation
  3. Select Post-Arrival from the template library or start from scratch
  4. Configure the automation with the following nodes:

Step 1: Configure Trigger​

  1. Select the Hours After Arrival Date trigger
  2. Set the value to 24 hours
  3. (Optional) Add filter conditions if you want this automation to run only for specific reservation types

Step 2: Add Conditional Logic (Optional)​

  1. Add a Condition node to check if the guest has checked in
    • Condition: Reservation.CheckedInAt is Not Null
    • This ensures the message only sends after confirmed check-in

Step 3: Add SMS/Email Action​

  1. Add an SMS or Email action (SMS is recommended for immediate response)
  2. Create a welcome message requesting confirmation everything is satisfactory
  3. Configure messaging settings:
    • From name: Your property/staff name
    • Content: Brief welcome and request for feedback on initial impressions

Step 4: Add Follow-up Action (Optional)​

  1. Add a conditional action based on response
  2. Configure automated workflows for:
    • Issues reported: Create task for staff to address
    • Positive response: Thank guest and offer additional assistance

SMS Template Example​