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SendSquared Access Point Setup Instructions

Overview​

This guide provides step-by-step instructions for setting up your SendSquared WiFi access points. Follow these instructions carefully to ensure proper configuration and optimal performance.

Prerequisites​

Before beginning the setup process, ensure you have:

  • SendSquared access point hardware
  • Active internet connection
  • Mobile device or computer for configuration

SendSquared offers two installation methods:

  1. Pre-programmed UniFi Hardware - Our plug-and-play solution. Simply unbox, connect, and mount your access point. The device comes pre-configured with your network settings and automatically connects to your virtual controller.

  2. Manual Configuration - For advanced users who need to flash and configure UniFi hardware manually against the virtual controller. This method provides complete control over all settings and configurations.

Initial Hardware Setup​

Step 1: Unbox and Inspect​

  1. Carefully remove the access point from its packaging
  2. Verify all components are included - see our detailed Package Contents Guide for a complete list with images
  3. Check for any physical damage
  4. Ensure you have the correct regional power adapter

Step 2: Choose Installation Location​

Select an optimal location for your access point:

  • Central location within coverage area
  • Away from interference sources (microwaves, cordless phones)
  • Elevated position (wall or ceiling mount)
  • Within reach of power outlet and ethernet connection
  • Avoid enclosed spaces or metal obstructions

Step 3: Physical Installation​

  1. If wall mounting:

    - Mark mounting holes using template
    - Drill pilot holes
    - Install mounting bracket
    - Secure access point to bracket

  2. If ceiling mounting:

    - Locate ceiling joist or use appropriate anchors
    - Install mounting bracket
    - Secure access point to bracket

Network Configuration​

Step 1: Connect to Network​

  1. Connect ethernet cable from access point to your router/switch
  2. Connect power adapter to access point
  3. Wait 2-3 minutes for boot sequence to complete
  4. LED indicators should show:
    • Power: Solid green
    • Network: Solid green or blue
    • WiFi: Blinking or solid (depending on model)

Step 2: Manual Configuration (Optional)​

For manual configuration and setup:

  • See our manual configuration guide
  • This guide covers all the steps needed to get your unit connected and flashed to your virtual controller

Testing and Verification​

Step 1: WiFi Coverage Test​

  1. Use mobile device with WiFi analyzer app
  2. Walk through property checking signal strength
  3. Target signal strength: -67 dBm or better
  4. Note any dead zones for additional AP placement

Step 2: Speed Test​

  1. Connect to each network (main and guest)
  2. Run speed tests from multiple locations
  3. Verify speeds meet expectations
  4. Document results for baseline

Step 3: Device Connection Test​

Test various device types:

  • Smartphones
  • Tablets
  • Laptops
  • Smart TVs
  • IoT devices

Troubleshooting​

Common Issues and Solutions​

No Power/LEDs

  • Check power connection
  • Try different outlet
  • Verify power adapter functionality

Cannot Access Configuration Page

  • Clear browser cache
  • Try different browser
  • Check IP address assignment
  • Factory reset if necessary

Poor WiFi Performance

  • Check for interference
  • Adjust channel settings
  • Update firmware
  • Relocate access point

Devices Cannot Connect

  • Verify password correctness
  • Check security settings compatibility
  • Ensure DHCP is enabled
  • Review MAC filtering settings

Maintenance​

Regular Tasks​

  1. Weekly

    • Monitor connected devices
    • Check system logs

  2. Monthly

    • Review bandwidth usage
    • Update firmware if available
    • Test backup access point

  3. Quarterly

    • Clean access point hardware
    • Review security settings
    • Update passwords

Support​

For additional assistance:

Before Contacting Support​

Please have the following information ready:

  • Access point model number
  • Firmware version
  • Network topology diagram
  • Description of issue
  • Steps already taken
  • Error messages (if any)

Appendix​

LED Indicator Reference​

LEDColorStatusMeaning
PowerGreenSolidNormal operation
PowerRedSolidError condition
PowerOff-No power
NetworkGreenSolidConnected
NetworkAmberBlinkingActivity
NetworkOff-No connection
WiFiBlueSolidWiFi active
WiFiBlueBlinkingWiFi activity
WiFiOff-WiFi disabled

Default Settings​

  • IP Address: DHCP (automatic)
  • Admin Username: admin
  • Admin Password: sendsquared
  • WiFi Mode: 802.11ac/ax
  • Channel: Auto
  • Channel Width: 80 MHz
  • Transmit Power: Auto
  • Security: WPA2/WPA3 Mixed Mode
  • Channel Width: 80 MHz (5 GHz), 20 MHz (2.4 GHz)
  • DTIM Interval: 3
  • Beacon Interval: 100 ms
  • RTS Threshold: 2346