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Contact Info Tab

The Info tab provides a comprehensive view of contact details, activity metrics, communication preferences, and tags.

Personal Information​

Personal Information

View personal details:

  • Birthday - Contact's birthday (useful for personalized outreach)
  • Anniversary - Special dates to remember
  • Location/Address - Physical address

Activity Metrics​

The Info tab displays detailed activity metrics across all communication channels.

SMS Activity​

SMS Activity
MetricDescription
Last SMS SentWhen you last texted this contact
Last SMS ReceivedWhen they last replied

Communication Preferences​

  • Preferred Email Send Time - Optimal time to send emails based on engagement

SMS Preferences​

  • SMS Opt-in Status - Whether the contact has opted in to receive SMS
  • Opt-in Date - When they opted in

Email Activity​

Email Activity
MetricDescription
Last Email SentWhen you last emailed this contact
Last Email ReceivedWhen they last replied
Last Email OpenedLast open timestamp (email engagement)
Last Email Link ClickedWhen they clicked a link (high engagement indicator)

Call History​

MetricDescription
Last Inbound CallWhen they last called you
Last Inbound Call AnsweredLast call you picked up

Tags​

Contact Tags

Tags help organize and segment contacts. Tags are color-coded for quick visual identification.

Viewing Tags​

Tags appear as colored pills showing:

  • Tag name
  • X button to remove (when editing)

Managing Tags​

  1. Tap the edit icon (pencil) next to Tags
  2. Add new tags or remove existing ones
  3. Tags sync across web and mobile

Common Tag Uses​

  • Guest type - VIP, Repeat Guest, First-time
  • Property preferences - Beach, Mountain, Pet-friendly
  • Source - Direct, Airbnb, VRBO
  • Status - Active, Inactive, Do Not Contact
  • Integrations - InnRoad, LiveRez, etc.

Using Info for Personalization​

The Info tab helps you personalize communication:

  • Check Birthday/Anniversary before outreach for personal touches
  • Review SMS Opt-in status before texting
  • Use Last Email Opened to gauge engagement
  • Reference Tags to understand guest preferences
  • Check Preferred Email Send Time for optimal delivery