Recovering a Lost Password

If you've forgotten your SendSquared password, this guide will walk you through the process of resetting it and regaining access to your account.

Accessing the Password Recovery Option

If you can't log in to your SendSquared account due to a forgotten password:

1. Navigate to the SendSquared login page at app.sendsquared.com
2. Click the Forgot Password? link below the login form
3. You'll be directed to the password recovery page

Requesting a Password Reset

On the password recovery page:

1. Enter the Email Address associated with your SendSquared account
2. Click the Reset Password button
3. A confirmation message will appear indicating that reset instructions have been sent

Checking Your Email

After requesting a password reset:

1. Check the inbox of the email address you provided
2. Look for an email from SendSquared with the subject line "Password Reset Request"
3. If you don't see the email within a few minutes:
   • Check your spam or junk folder
   • Verify you entered the correct email address
   • Check other email folders where it might be filtered

Using the Reset Link

When you receive the password reset email:

1. Open the email and click the Reset Password button or link
2. The link will take you to a secure page where you can create a new password
3. Important: The reset link is typically valid for only 24 hours and can only be used once

Creating a New Password

On the password reset page:

1. Enter your new password in the New Password field
2. Enter it again in the Confirm Password field to verify
3. Ensure your new password meets the following requirements:
   • At least 8 characters long
   • Contains at least one uppercase letter
   • Contains at least one lowercase letter
   • Contains at least one number
   • Contains at least one special character
4. Click Submit or Change Password to save your new password

After Resetting Your Password

Once your password has been successfully reset:

1. You'll see a confirmation message
2. You'll be directed to the login page
3. Log in with your email address and your new password
4. You should now have full access to your SendSquared account

If You Still Can't Access Your Account

If you're still experiencing issues after attempting a password reset:

1. Ensure you're using the most recent reset link if you've requested multiple resets
2. Check that you're entering the new password correctly (watch for typos)
3. Verify that you're using the correct email address associated with your account
4. Contact your organization's SendSquared administrator for assistance
5. As a last resort, contact SendSquared support at support@sendsquared.com

Password Security Tips

After regaining access to your account:

• Consider using a password manager to securely store your passwords
• Create a strong, unique password that you don't use for other accounts
• Set up a reminder to change your password periodically
• Never share your password with others
• Log out when using shared or public computers

Preventing Future Password Issues

To avoid future password recovery situations:

1. Update your password in any place you have it saved
2. Consider setting up alternative recovery methods if available
3. Keep your contact information up to date in your profile
4. Update any automated logins or integrations with your new password