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Changing Your Password

This guide explains how to change your password in SendSquared. Regularly updating your password helps maintain the security of your account and your organization's data.

Accessing Password Settings​

To change your password:

  1. Click on the profile icon in the upper right corner
  2. Select Global Settings from the dropdown menu
  3. Click on Profile Settings
  4. Scroll down to the password section

Changing Your Password​

Once you've located the password section:

  1. Enter your Current Password in the first field

    • This verifies your identity before allowing changes

  2. Enter your New Password in the second field

    • Follow the password requirements listed below

  3. Enter your new password again in the Confirm New Password field

    • This ensures you haven't made any typing errors

  4. Click Update Profile at the bottom of the page to save your changes

Password Requirements​

For security purposes, your password must meet the following requirements:

  • At least 8 characters in length
  • Include at least one uppercase letter (A-Z)
  • Include at least one lowercase letter (a-z)
  • Include at least one number (0-9)
  • Include at least one special character (!, @, #, $, etc.)
tip

Create a strong password that you don't use for other accounts. Consider using a password manager to generate and store complex, unique passwords.

After Changing Your Password​

After successfully changing your password:

  1. You'll see a confirmation message
  2. You'll remain logged in to your current session
  3. All other active sessions on other devices will be logged out
  4. You'll need to use your new password for all future logins

Password Best Practices​

To maintain account security:

  • Change your password regularly (every 60-90 days)
  • Don't reuse passwords from other websites or applications
  • Avoid using easily guessable information (birthdays, names, etc.)
  • Consider using a passphrase (a series of random words) for better security
  • Never share your password with others

Troubleshooting​

Current Password Not Accepted​

If your current password is not being accepted:

  • Check if Caps Lock is enabled
  • Verify you're using the most recent password
  • If you continue to have issues, use the "Forgot Password" option

New Password Requirements​

If your new password is not being accepted:

  • Ensure it meets all the requirements listed above
  • Try a different password that meets all criteria
  • Avoid using special characters that might not be supported

Changes Not Saving​

If your password change isn't saving:

  • Ensure both the new password and confirmation match exactly
  • Check that your current password was entered correctly
  • Verify that you've clicked the Update Profile button
  • Try refreshing the page and attempting the change again

Next Steps​

After changing your password: