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Updating Your Profile Image

Your profile image appears throughout the SendSquared platform and helps colleagues identify you. This guide explains how to update your profile picture to personalize your account.

Accessing Profile Settings​

To update your profile image:

  1. Click on the profile icon in the upper right corner
  2. Select Global Settings from the dropdown menu
  3. Click on Profile Settings

Locating the Profile Image Section​

Once in the Profile Settings:

  1. Look for the profile image section at the top of the page
  2. You'll see your current profile picture (or a default avatar if none has been set)
  3. Look for an edit icon, upload button, or "Change Picture" option

Uploading a New Image​

To change your profile picture:

  1. Click on the current image, edit icon, or upload button
  2. A file browser will open
  3. Navigate to and select the image file you want to use
  4. Click Open or Select to upload the image

Adjusting Your Image​

After selecting an image, you may be prompted to adjust it:

  1. Use the cropping tool to select the portion of the image you want to use
  2. Some systems allow zooming in or out to adjust the image size
  3. Position the image so your face is centered in the frame
  4. Click Save, Apply, or Crop to proceed

Finalizing Your Profile Image​

After adjusting your image:

  1. Review how your profile picture will appear
  2. If satisfied, scroll down to the bottom of the Profile Settings page
  3. Click Update Profile to save all changes, including your new profile image
  4. Your new profile picture will be applied across the SendSquared platform

Image Requirements and Best Practices​

For best results, your profile image should:

  • Be a clear, professional headshot
  • Have good lighting and focus
  • Be recently taken and accurately represent you
  • Have a neutral or professional background
  • Be in JPG, PNG, or GIF format
  • Ideally be square or have equal height and width
  • Be less than 5MB in file size
tip

A professional headshot against a neutral background works best for profile images in business settings.

Removing or Changing Your Profile Image​

If you need to remove or replace your profile image:

  1. Follow the same steps to access the profile image section
  2. Look for a "Remove" option if you want to delete the current image
  3. To replace the image, simply upload a new one following the steps above
  4. Always remember to click Update Profile to save your changes

When Your Profile Image Appears​

Your profile image will be visible in several places throughout SendSquared:

  • In the upper right corner of your screen
  • In chat or communication threads
  • Next to your comments or activities
  • In team member lists
  • In reports that include user information

Troubleshooting​

Image Not Uploading​

If you're having trouble uploading your image:

  • Check that the file is in a supported format (JPG, PNG, GIF)
  • Verify the file size is below the maximum limit (typically 5MB)
  • Try a different browser or clear your browser cache
  • Resize the image to a smaller dimension before uploading

Image Not Displaying Correctly​

If your image appears distorted or cropped incorrectly:

  • Try re-uploading with a square image
  • Use the cropping tool to select just the portion you want visible
  • Ensure you've clicked Update Profile to save your changes

Next Steps​

After updating your profile image: