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Sending Test Emails

Before launching an email campaign, it's important to send test emails to verify your template appears correctly. This guide will walk you through the process of sending test emails and troubleshooting common issues.

Sending a Test Email​

To send a test email of your template:

  1. Navigate to Templates → Email Templates
  2. Select the email template you want to test
  3. Once in the email editor, click the Send test email button in the upper right corner
  4. A test email panel will appear

Adding Test Recipients​

After opening the test email panel:

  1. Enter your email address in the To Email field
  2. Click Add to list
  3. Your email will appear in the recipient list below

You can add multiple email addresses to test with different email clients and devices.

Sending Options​

You have two options for sending your test:

Quick Send​

  • Click the Quick send button next to an individual email address
  • This sends the test email only to that specific recipient

Send to All​

  • Check the box next to one or more email addresses
  • Click Send to all above
  • This sends the test email to all selected recipients simultaneously

After clicking send, you'll receive a notification saying "Message is being queued for delivery." The email should arrive in your inbox within a few minutes.

Troubleshooting Missing Test Emails​

If you don't receive your test email, there are several potential issues to check:

1. Verify Email Opt-In Status​

Check that your email address is in your dashboard and is opted in to receive email messages:

  1. Go to Audience in the dashboard on the left-hand side
  2. Enter your email in the search field and click Search

Alternatively:

  1. Click the magnifying glass icon in the upper right corner
  2. Enter your email address
  3. Select your email address from the results to access your contact profile

Once on your contact profile:

  1. Look at the right-hand side panel
  2. Select Send Settings
  3. Verify that the Send email toggle is turned ON

2. Check Email Logs​

You can verify if the test email was sent and delivered by checking the email logs:

  1. Navigate to Analytics → Email Logs
  2. Search for your email address
  3. Check the status of your test email:
    • Sent: The email was successfully sent from SendSquared
    • Delivered: The email was successfully delivered to the recipient's mail server
    • Opened: The recipient has opened the email
    • Bounced: The email couldn't be delivered
    • Failed: There was an issue sending the email

3. Add Your Contact to the Database​

If your email or name doesn't appear in the search results, you'll need to add yourself as a contact:

  1. Go to Audience → Groups
  2. Select the appropriate group (or create a new one)
  3. Click Add Contact to this Group
  4. Fill out your contact information
  5. Click Save Contact
note

For detailed instructions on adding contacts, please see the Adding Contacts guide.

Best Practices for Test Emails​

Test with Multiple Email Clients​

  • Send tests to addresses using different email services (Gmail, Outlook, Yahoo, etc.)
  • View on both desktop and mobile devices

Check All Interactive Elements​

  • Verify all links are working correctly
  • Ensure buttons are properly styled and functional
  • Confirm that images display correctly

Review Personalization Tokens​

  • Test emails with personalization tokens to ensure they resolve correctly
  • Include test contacts with different field values to verify dynamic content

Preview Text​

  • Verify that your preview text appears correctly in the inbox view
  • Ensure subject line displays as intended

Next Steps​

After successfully testing your email:

  1. Make any necessary adjustments based on your test results
  2. Save the final version of your template
  3. Proceed to creating an email campaign