Skip to main content

International Guest Follow-up Automation

The International Guest automation provides specialized support for guests traveling from abroad, addressing language barriers, currency concerns, travel logistics, and cultural considerations.

Overview​

Purpose: Facilitate international bookings by addressing specific travel needs and requirements.

Trigger: International phone code, foreign IP address, or non-English inquiry.

Channels: Email (with translation options), multilingual support assignment.

Setup Instructions​

  1. Navigate to Automations in your SendSquared dashboard
  2. Click + Create New Automation
  3. Select International Guest from the template library
  4. Configure the automation with the following nodes:

Step 1: Configure Detection Triggers​

  1. Select multiple Identification triggers:
    • Phone numbers with international codes
    • IP geolocation outside country
    • Browser language settings
    • Currency conversion requests
    • Visa-related keywords in inquiry

Step 2: Detect Language Preference​

  1. Add Language Detection based on:
    • Browser language
    • Inquiry content
    • Phone area codes
    • Google Translate usage

Step 3: Assign Appropriate Agent​

  1. Create Routing Logic:
    • Spanish speakers → Juan/Maria
    • Mandarin speakers → Wei/Li
    • French speakers → Pierre/Sophie
    • Default → Multilingual team

Email Template (English with Translation Offer)​

Subject: Welcome to [Location] - International Travel Assistance

Dear [Guest Name],

Welcome! We're excited to help plan your visit to [Location].

I understand you're traveling from [Country] and want to ensure everything is smooth for your trip.

TRAVEL REQUIREMENTS CHECKLIST:
□ Valid passport
□ Travel authorization/visa (if required)
□ Travel insurance recommended
□ COVID-19 entry requirements

BOOKING INFORMATION:
• Dates: [Arrival] - [Departure]
• Property: [Property Name]
• Rate: $[USD Amount] (≈ [Local Currency] [Amount]*)
• Deposit: $[Amount] (due within 48 hours)

*Currency conversion rates may vary

WE CAN HELP WITH:
✓ Airport transportation ($[Price])
✓ SIM card/WiFi arrangements
✓ Restaurant reservations
✓ Local tours and activities
✓ Currency exchange locations
✓ Translation services

PAYMENT OPTIONS:
• International credit cards (Visa, Mastercard)
• Wire transfer
• PayPal
• Local bank transfer (if available)

IMPORTANT DOCUMENTS TO BRING:
• Booking confirmation
• Passport/ID
• Travel insurance documentation
• Emergency contact information

24/7 SUPPORT:
• WhatsApp: [Number]
• Email: [Email]
• Emergency phone: [Number]

¿Necesita ayuda en español? / Besoin d'aide en français? / 需要中文帮助吗？
Click here: [Translation Service Link]

We look forward to welcoming you!

Sincerely,
[Agent Name]
International Guest Services

Country-Specific Templates​

UK/European Guests​

Subject: Your [Location] Holiday - All the Details

Dear [Guest Name],

Brilliant! You're coming to [Location] from the UK/Europe. 

ARRIVAL INFORMATION:
• Airport: [Name] - approximately [Distance] from property
• Transport options:
  - Taxi: £[Amount] / €[Amount]
  - Shuttle: £[Amount] / €[Amount]
  - Uber/Lyft available

PROPERTY DETAILS:
• Address: [UK Format Address]
• Check-in: [Time] (Flexible for international arrivals)
• Self-catering facilities included
• 240V electrical outlets (UK/EU compatible)

LOCAL TIPS:
• Currency: USD (Credit cards widely accepted)
• Tipping: 15-20% at restaurants
• Driving: Right-hand side, international license accepted
• Emergency number: 911

Need assistance with:
• Restaurant bookings
• Theatre tickets
• Day trips
• Car hire

Cheers,
[Agent Name]

Asian Guests​

Subject: Welcome to [Location] - Asian Guest Services

Dear [Guest Name],

感谢您的预订 / 予約ありがとうございます / 예약해 주셔서 감사합니다

ARRIVAL ASSISTANCE:
• Airport pickup available: $[Price]
• Asian grocery stores nearby
• Asian restaurants list included

ACCOMMODATION INFO:
• Property address (in multiple languages)
• Check-in time: [Flexible for long-haul flights]
• Facilities: Washer/dryer, full kitchen

SPECIAL SERVICES:
✓ Translation app recommendations
✓ Local SIM cards: $[Price]
✓ Currency exchange nearby
✓ Halal/Kosher food options (if applicable)

CULTURAL CONSIDERATIONS:
• Shoes indoors: Optional (slippers provided)
• Quiet hours: 10 PM - 8 AM
• Garbage collection: [Days/Instructions]

WeChat/Line/KakaoTalk Support: [ID]

Best regards,
[Agent Name]

Pre-Arrival Checklist​

INTERNATIONAL GUEST CHECKLIST

30 Days Before:
□ Visa status confirmed
□ Travel insurance purchased
□ Deposit received
□ Transportation booked

14 Days Before:
□ Airport transfer arranged
□ SIM card pre-ordered
□ Special dietary needs noted
□ Welcome packet prepared

7 Days Before:
□ Weather forecast shared
□ Local events information sent
□ Important phone numbers provided
□ Currency conversion rates shared

24 Hours Before:
□ Flight tracking activated
□ Pickup time confirmed
□ Emergency contacts exchanged
□ Check-in instructions sent

Language-Specific Resources​

Spanish Communications​

RECURSOS EN ESPAÑOL:
• Guía de la propiedad
• Instrucciones de emergencia
• Restaurantes recomendados
• Información médica local

Mandarin Resources​

中文资源：
• 物业指南
• 紧急情况说明
• 推荐餐厅
• 本地医疗信息

Common International Guest Concerns​

  1. Payment Methods:

    • "We accept international cards with no foreign transaction fees"
    • "Wire transfer instructions available in multiple currencies"

  2. Communication:

    • "24/7 support with translation services"
    • "Property guidebook available in [Languages]"

  3. Emergency Situations:

    • "Emergency services number: 911"
    • "Nearest hospital: [Name] - [Distance]"
    • "24/7 guest support line"

Best Practices​

  • Detect language preference early
  • Provide multi-currency pricing
  • Address visa/travel requirements
  • Offer translation resources
  • Consider cultural sensitivities
  • Provide local orientation guides
  • Monitor flight schedules
  • Prepare for delayed arrivals
  • Offer international payment options